PRIVACY POLICY & TERMS OF SERVICE

PRIVACY POLICY

Providing personal data, as well as consent to their processing, are completely voluntary. All personal data provided to us is processed only to the extent and for the purpose for which you have agreed. However, if you decide not to provide us with the necessary data to process the order and you do not agree to their processing, unfortunately, we will not be able to process your order.

Protection of your privacy is very important to us. In this policy, we want to inform you about how we process your personal data, what we do with it and how you can exercise your privacy rights.

Always and at any time you have the right to:

    • updating or deleting your data

    • to receive a copy of the data stored by the store

    • you have the right to report an infringement in the processing of data to the appropriate authority

You will always receive help and explanations on our part. We assure you that our company adheres to a restrictive personal data security policy. Your personal data is safe with us and we make every effort to increase this level year by year. We believe that reading our privacy policy will help you feel safe and enjoy shopping at www.yoga-bag.com.

    1.  

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

MYS Anna Czarnecka is a personal data administrator and is responsible for the processing of your personal data.

MYS Anna Czarnecka

Twarda 44

00-831 Warsaw, Poland

REGON: 142635429 (Polish company registration number)

NIP: 521-281-43-13(Tax identification number)

Please note also that our payment provider(s) and shipping provider(s) process personal data collected through our site upon purchase and are independently responsible for their processing.

If you want to contact us regarding our processing of your personal data, please contact  

II.How do we protect Your data

To protect your personal information, we take reasonable precautions and follow industry best practices. We use appropriate technical and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction, both during transmission and once we receive it.

The most important elements of the personal data protection system are:

    • Access to your personal data is available only to those employees yoga-bag.com who have been trained in accordance with the personal data security policy and have signed appropriate obligations to protect them

    • The IT system www.yoga-bag.com meets all standards of personal data protection

Administrator complied with all obligations provided for by law for the protection of personal data.

III. DATA COLLECTION

    1.  

REGISTRATION PROCESS

During the registration process, we ask you to provide us with the data necessary to set up an account at www.yoga-bag.com, so you do not have to waste time refilling the entire order form with each subsequent purchase. By registering, you save time and money because registered customers can participate in the loyalty program and get rebates for earlier purchases.

During the registration process, we ask you to provide:

    • name and surname

    • address

    • E-mail

    • telephone number

Registered customer after logging in can also verify the status of the order and the history of purchases made. A registered and logged in client can correct, complete or delete data from www.yoga-bag.com at any time.

    1.  

DATA COLLECTION AND USE FOR PROCESSING THE CONTRACT 

We collect personal data that you disclose to us whenever you place an order or contact us (e.g. via the contact form or by email). Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request, and you would otherwise not be able to complete your order or receive our response. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries.

When ordering, we ask you to provide:

    • name and surname, and optionally name of the company

    • address

    • E-mail

    • telephone number

    • if necessary tax identification number

If the customer chooses a different address than the one indicated during registration or placing an order, we ask to provide:

    • name and surname, and optionally name of the company

    • address

    • E-mail

    • telephone number

    • if necessary tax identification number

For the purpose of contract performance, we disclose your data to the shipping company in the scope required for the delivery of the ordered goods. Disclosure of data to a shipping provider, when or after placing your order, you have given your express consent to us doing so, we disclose your e-mail address and phone number to the selected shipping provider based on that consent, in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the delivery details.

Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and to the payment service provider commissioned by us or to the selected payment service. In this respect, the privacy notice of the relevant payment service provider applies. We are cooperating with the following payment services: przelewy24.pl and PayPal.

    1.  

EMAIL NEWSLETTER

If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent, using the data required or disclosed by you separately for this purpose.

You may unsubscribe from the newsletter service at any time. For this purpose, you can use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

IV.Access data and hosting

    1.  

yoga-bag.com (SERVER)

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request etc. These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer.

These data are never combined with the data provided in the III part and are only material for statistical analysis and system error correction mechanisms.

    1.  

yoga-bag.com (COOKIES)

To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies).

www.yoga-bag.com uses cookies to:

• remember logging in (the session lasts 30 minutes, after which the cookie is deleted)

• remember the contents of your basket (the session lasts 30 days, after which the cookie is deleted)

• remember your preferences for displaying www.yoga-bag.com (the session lasts 30 days, after which the cookie is deleted)

• creating statistics and audience reports on the functioning of www.yoga-bag.com

If you do not agree to the placement of cookies on your device, you can block their placement by configuring your web browser. Information on how to do this can be found in the help files of your web browser. Unfortunately, if you block cookies from www.yoga-bag.com, we can not guarantee its correct operation.

If you agree to place cookies on your device, but after completing your visit at www.yoga-bag.com you would like to delete them, you can do it without risk and information on how to do this can be found in the help files of your web browser.

Please note that disabling cookies may limit your access to some features of our website.

    1.  

GOOGLE ANALYTICS (COOKIES)

Google Analytics uses the technology of “cookies”, ie text files placed on your device, in order to allow www.esasysmilestyle.com to analyze the sources of traffic and the manner in which visitors use it.

Google collects on its servers data obtained from the placement of cookies on devices and uses this information to create reports and provide other services related to the movement and use of the Internet.

Google may also transfer this information to third parties if it is required to do so by law or if they process such information on behalf of Google.

These data are never combined with the data provided in the III part and are only material for statistical analysis and system error correction mechanisms.

If you do not agree to the placement of cookies on your device, you can block their placement by configuring your web browser. Information on how to do this can be found in the help menu of your web browser. To find out how to change the settings in your browser, see support sites of Your browser. Unfortunately, if you block Google’s cookies, we can not guarantee the correct operation of www.yoga-bag.com.

If you agree to place Google cookies on your device, but after completing your visit at www.yoga-bag.com you would like to delete them, you can do it without any risk, and information on how to do this can be found in the help files of your web browser.

    1.  

GOOGLE ADWORDS (COOKIES)

Google AdWords uses the technology of “cookies”, ie text files placed on your device, in order to enable www.yoga-bag.com to evaluate the correctness and effectiveness of your advertising activities using the AdWords network.

Google collects on its servers data obtained from the placement of cookies on devices and uses this information to create reports and provide other services related to the movement and use of the Internet.

Google may also transfer this information to third parties if it is required to do so by law or if they process such information on behalf of Google.

These data are never combined with the data provided in the III part and are only material for statistical analysis and system error correction mechanisms

If you do not agree to the placement of cookies on your device, you can block their placement by configuring your web browser. Information on how to do this can be found in the help menu of your web browser. To find out how to change the settings in your browser, see support sites of Your browser. Unfortunately, if you block Google’s cookies, we can not guarantee the correct operation of www.yoga-bag.com.

If you agree to place Google cookies on your device, but after completing your visit at www.yoga-bag.com you would like to delete them, you can do it without any risk, and information on how to do this can be found in the help files of your web browser.

V. Privacy policy of the partners’ security

www.yoga-bag.com very carefully selects its business partners and equally verifies the inclusion of links to other websites atwww.yoga-bag.com.

Our Website contains links to websites, third-party plug-ins (such as social media sharing buttons) operated by other companies. We are not responsible for the privacy practices of such other websites.

We encourage you to be aware when You leave our site and to read the privacy notices of such other websites. We recommend that You verify each of our partners on Your own and decide for yourself whether you want to entrust your personal data to them.

VI. Disclosure of your personal data

In special situations where the applicable law requires the administrator to share the collected data with state authorities, www.yoga-bag.com will share such data. Except for these situations, your personal information will only be disclosed to the extent, purpose and entities listed in this privacy policy.

VII. Changes to our Privacy Policy

yoga-bag.com reserves the right to change the privacy policy, if it is required by applicable law, the technological conditions of functioning www.yoga-bag.com change or the change will introduce a higher standard than the minimum required by law.

If we change our Privacy Policy, we will post a new version on our Website, which will become effective when posted. The new policy will apply to all current and past users of the Website and will replace any prior policies that are inconsistent with it.

Such change shall be notified by www.easymilestyle.com via email (to the e-mail address provided during registration). The notification will be sent at least 30 days before the new privacy policy enters into force.

VIII. Contact

www.yoga-bag.com contacts you using the e-mail address provided, and only in specific situations, we use the telephone number provided by you.

You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given or opt-out of any particular data use, please contact us:

MYS Anna Czarnecka, Twarda 44, 00-831 Warsaw. Poland

contact@yoga-bag.com

Last updated: June 1st, 2018

 

TERMS AND CONDITIONS

GENERAL CONDITIONS

At yoga-bag.com you will find products of high class and quality. Our objective is to provide our customers with the best service possible. Below you will find our conditions of purchase.
If you have any questions regarding our General conditions, you are always very welcome to e-mail us at shop@yoga-bag.com or contact us at our registered address below:

MYS Anna Czarnecka Twarda 44, 00-831, Warsaw, Poland

 

I Privacy

The information you submit to www.yoga-bag.com will be handled with utmost care and respect. yoga-bag.com will only use the personal information when we are handling orders, during shipments and deliveries, for secure payments and, in some cases, customs declaration. All information will be handled according to our Privacy Policy.

II General terms of use

The Website and all its content are owned by MYS Anna Czarnecka. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of MYS Anna Czarnecka.

All Website content is our property or the property of our content suppliers and is protected by international copyright laws. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product.

Especially You are not permitted to reproduce, copy, sell or otherwise exploit the website or any product image, product listing, product description, trademark, logo or other content for any commercial purpose. You are also not permitted to modify, create derivative works from of the products and services offered on the website.

III Ordering

To be eligible to purchase products from us on this website and form a contract, you must:

    • be at least eighteen years of age

    • register using your real name, phone number, e-mail address and payment details

    • provide a shipping address that is not a PO-box or Poste restante

    • use accepted payment method (PayPal or przelewy24.pl)

We cannot accept your order if any of the following occurs:

    • if your payment is not accepted by out applicable payment partner (PayPal or przelewy24.pl)

    • If we are unable to deliver for reasons out of our control

yoga-bag.com reserves the right to deny or change a Customer’s order e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt.

In order to place an order through the Website, the Customer must accept the General conditions. By accepting the General conditions, the Customer undertakes to comply with the General conditions in its entirety and acknowledges that he/she has read the information on personal data and cookies and consents to the use according to yoga-bag.com’s Privacy Policy set forth here.

A purchase agreement is concluded when yoga-bag.com has confirmed the Customer’s order and the Customer has received an order confirmation from yoga-bag.com via e-mail. yoga-bag.com encourages the Customer to save the order confirmation for any future contacts with yoga-bag.com’s customer service regarding the order.

The prices shown on the homepage at the time of the order are the ones that apply.

IV CUSTOMER INFORMATION ETC.

When the Customer registers its user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about yoga-bag.com’s processing of personal data is set forth in yoga-bag.com’s Privacy Policy

The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify yoga-bag.com without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.

If yoga-bag.com suspects that the Customer abuses its user account or its log-in details or otherwise violates the General conditions, yoga-bag.com is entitled to block the Customer’s access to its user account. yoga-bag.com is furthermore entitled to assign new log-in details to the Customer.

V PRICES, FEES AND PAYMENT

The prices stated on the Website are automatically presented in accordance with your currency. Applicable currencies are EUR, USD, GBP, PLN and NOK. 23% VAT is included in the product price for the EU countries. VAT is not included in non-EU countries.

The Customer can pay for its purchase in the manner specified on the Website (PayPal or przelewy24.pl). yoga-bag.com reserves the right to alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfilment of the order.

VI SPECIAL OFFERS

yoga-bag.com may provide special offers on the Website which may have more favourable conditions than those set forth in these General conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by yoga-bag.com in connection therewith. yoga-bag.com reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.

VII DELIVERY AND SHIPPING

We deliver to the EU countries, USA and Canada.

We offer different delivery options, depending on the country of destination. For a full list of delivery options and costs, please refer to our Shipping Information. As soon as your order has been shipped from our warehouse, we will send a shipping confirmation by e-mail. We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by Email informing you on this matter as well as informing you on how to modify your order. Our aim is to deliver your order to you at the soonest possible date. However, in case of unforeseen circumstances beyond our reasonable control (this includes, adverse weather conditions, war, technical breakdowns, strikes, acts or restraints of government, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods in the promised time frame. If the failure to deliver the goods is wholly or partly caused by these circumstances, we will not be liable for the delay. We will, of course, do everything they can in order to make sure that your delivery is delivered at the soonest possible date.

yoga-bag.com is responsible if the shipment is damaged or lost during transportation to the customer. If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service (contact@yoga-bag.com) so that yoga-bag.com is able to protect its right to satisfy claims against the transportation company. See also Part IX of the General Terms. Hidden damages are to be reported to yoga-bag.com (contact@yoga-bag.com) immediately after your notice, though no later than five days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.

Products in stock are normally delivered within the number of working days set forth on the Website. The expected delivery time is set forth in the order confirmation and on the current product page on the Website.

Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.

In most countries, our shipping partner will make at least two attempts at delivery before sending the parcel as a return to us. In some cases, the shipment will even be stored at a service point for up to seven days to allow the customer to pick up the parcel. In this case, you will be notified by the applicable shipping company. However, if the carrier was unable to deliver the package to the recipient and the parcel is returned to us, yoga-bag.com has the right to charge you with the amount of 50 EUR for the return and handling costs.

VIII RIGHT OF WITHDRAWAL

The yoga-bag.com website offers products for which the customer is not entitled to withdraw. These include wall posters, which are manufactured on the order of the consumer. In connection with ordering a product for which the right of withdrawal does not apply, the Customer will receive clear information.

When purchasing products on the Website, which are not produced on the Customer’s order, there is a 30-day deadline for withdrawal from the contract. This means that the Customer has the right to cancel any purchase by notifying yoga-bag.com accordingly within 30 days from when the Customer or its representative received the product ordered (withdrawal period).

If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to yoga-bag.com in the manner set forth here. The Customer shall provide its name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. If the Customer prefers not to use the above alternative message, the Customer may use the standard form for the right of withdrawal provided by the National Board for Consumer Policies or any other equivalent authority in their respective country.

If the Customer uses its right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 30 days from the date when yoga-bag.com was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to yoga-bag.com in accordance with the methods and directions set forth on the Website which you can find here. Returns should be made to the following address:

MYS Anna Czarnecka

Twarda 44, 00-831, Warsaw, Poland

When the Customer withdraws its purchase, yoga-bag.com will refund the amount the Customer has paid for the product, including shipping costs. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by yoga-bag.com are exempted from the refund. Upon return of part of an order, the shipping costs will not be refunded.

yoga-bag.com will pay back the amount without undue delay, however, no later than within 30 days from the date yoga-bag.com received the Customer notification of withdrawal. However, yoga-bag.com may delay repayment until yoga-bag.com has received the product or the Customer has provided proof that the product has been returned, e.g. by means of a certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection to such a repayment.

IX WARRANTY AND COMPLAINTS

If you have any problems with the ordered products or shipment, please contact our customer service at contact@yoga-bag.com. This includes problems such as:

    • transport damage

    • defective products

    • the product not matching the order

If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company or the applicable local delivery service, directly after discovering the problem. In addition, you must take a picture of the damaged parcel and damaged goods and send them to us at the address contact@yoga-bag.com. Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint. 

The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint about any product ordered shall contact yoga-bag.com, as soon as possible after the defect was discovered, using the contact information set forth on the Website.

If you are returning a product, after agreement with one of our customer service representatives, please remember to:

    • use the original package

    • include a description of the damage

    • include invoice

    • clearly mark the return parcel with ‘RETURN’ and your original tracking number to avoid any unnecessary customs charges

Return the parcel to:

MYS Anna Czarnecka

Twarda 44, 00-831, Warsaw, Poland

Once a product, for which a complaint has been filed, is returned and the complaint approved, yoga-bag.com will refund the Customer in compliance with applicable consumer protection legislation. yoga-bag.com will carry the cost of the return freight for any approved complaints. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by yoga-bag.com are exempted from the refund. yoga-bag.com strives to do so within 30 days from confirming the complaint by yoga-bag.com after receiving the return shipment.

X FORCE MAJEURE

yoga-bag.com is not liable for any delays caused by circumstances beyond yoga-bag.com’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. If any such situation should arise, yoga-bag.com shall inform the Customer about such situation. If the situation has lasted for more than two months, both the Customer and yoga-bag.com are entitled to terminate the purchase with immediate effect.

XI CHANGES TO THE GENERAL CONDITIONS

yoga-bag.com reserves the right to change these General conditions at all times. Any changes to these General conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after yoga-bag.com has informed the Customer of the changes.

XII APPLICABLE LAW AND DISPUTE RESOLUTIONS

In matters not covered by these regulations, the relevant applicable legal provisions shall apply. Any disputes shall primarily be settled by agreement after discussions with yoga-bag.com’s customer services. In the event of any dispute, contentious issues are solved through mediation proceedings. As a last resort, the matter is settled by the local court.